Last Updated: July 2026
1. Our Commitment to Reliability
Ratan Clinic Systems utilizes decentralized, enterprise-grade cloud hosting and directly integrates with Meta’s global WhatsApp infrastructure. Because we do not rely on local, on-premise clinic servers, our systems are designed to maintain a 99.9% uptime, ensuring your clinic never misses a booking due to server crashes.
2. Support & Response Times
We know that a busy OPD cannot afford downtime. Our support framework is categorized by urgency to ensure critical issues are handled immediately.
- Priority 1: Critical Booking Failure (Emergency)
Definition: Patients are entirely unable to submit a booking, or the WhatsApp routing engine is down.
Response Time: Acknowledgment and initiation of a fix within 4 Hours. - Priority 2: Standard Maintenance & Updates
Definition: Routine changes, such as updating clinic timings, swapping out a doctor's profile picture, or changing text on the dashboard.
Response Time: Acknowledgment and implementation within 48 Hours of the request.
3. Included in Your Annual Maintenance Contract (AMC)
Your flat AMC covers the ongoing health and optimization of your booking engine.
- Routine security patches and software updates.
- Uptime monitoring and link maintenance.
- Up to two (2) standard update requests (e.g., changing clinic hours or adding a new service) per month.
Note: Major structural changes or adding entirely new pages to the dashboard may incur a separate, one-time development fee.
Direct Access Support
Unlike aggregator platforms that force you into a ticket-based queue with an outsourced call center, Ratan Clinic Systems provides direct access. All support requests are handled directly via your assigned WhatsApp priority number. We are based in Assam—you are communicating directly with your builder.
Unlike aggregator platforms that force you into a ticket-based queue with an outsourced call center, Ratan Clinic Systems provides direct access. All support requests are handled directly via your assigned WhatsApp priority number. We are based in Assam—you are communicating directly with your builder.